At Downer, Zero Harm means working in an environment that supports the health and safety of our people, allows us to deliver our business activities in an environmentally sustainable manner, and advances the communities in which we operate.
Our Zero Harm culture is built on leading and inspiring, managing risk, rethinking processes, applying lessons learnt, and adopting and adapting practices that aim to achieve zero work-related injuries and minimise environmental harm.
Zero Harm is embedded in our culture and is fundamental to our future success. Our business is founded on our deeply held value of Zero Harm. Achieving Zero Harm requires strong leadership and relentless commitment from everyone at Downer.
Our approach to Zero Harm enables us to work safely and responsibly in industry sectors that may be inherently hazardous. We firmly believe that our work can be conducted with zero harm to our people, the environment and the communities within which we operate.
We conduct our business in a way that is sustainable, taking into account a range of factors, including climate-related risks and opportunities. Developing and delivering environmentally sustainable solutions for our customers is a priority. While focusing our attention on managing our risks associated with environmental management and climate change, we also take advantage of the commercial opportunities this presents for our business.
Our commitment to Zero Harm is visible across our business. It is expressed through the behaviours of our leaders and workers and in our Zero Harm performance.
Downer is proud of the strong and resilient Zero Harm culture we have established. We continue to focus on maturing this culture to prepare for the workplace of the future.
Our senior executives and managers actively empower our people to maintain safe, responsible and sustainable working environments and to perform work without harm to ourselves, the environment, or others.
We achieve our Zero Harm culture and strong performance through:
- Visible, caring, informed, involved, evidence-based management
- Active engagement and involvement with our workforce, with supervisors leading Zero Harm on site
- Identifying opportunities for improvement and empowering our businesses to implement initiatives that improve the safety of our workforce
- Encouraging our employees to expand commitment to safety outside of the workplace – we encourage our people to share experiences of working safely at home, or in the community
- Consolidating, enhancing and focusing work practices around critical risk controls
- Continuing to improve and simplify our management systems to increase our efficiency and allow our businesses to focus on the safety needs of the business
- Fighting complacency and fostering ‘chronic unease’.
- Setting clear leadership Zero Harm expectations and accountabilities, developing and involving our people, acting with integrity, and ensuring a ‘just’ culture for errors and non-compliance
- Information, instruction, training, mentoring, coaching and supervision for competency
- Culturally embedded risk management and planning, with consideration of Zero Harm in design, manufacturing, importing, supply, installation and construction
- Widespread knowledge of our critical risks – those that have the potential to cause the most harm, and identifying, supporting, improving and monitoring the controls that manage that risk
- High level of reporting and benchmarking, with a focus on lead indicators and communication about lessons learnt
- Auditing implementation and effectiveness