How we engage with our external stakeholders
Downstream stakeholders – comprises the paying customer and end-users of Downer’s products and services.
* ‘Impacts’ can refer to environmental, social and economic impacts, which can be positive, negative, actual, potential, direct, indirect, short-term, long-term, intended or unintended.
Stakeholders prioritised the issues based on their importance and significance of Downer’s impacts. This provided a list of the top 13 issues which Downer deems to be its material issues. The remaining six issues, which remain important to Downer and will continue to be addressed, are referred to as important issues.
The materiality results are shown in the matrix below and further explained in order of priority below.
The results were positive, with strong alignment between internal and external stakeholder views, as demonstrated in the spider diagram.
Material issues prioritised by internal and external stakeholder view
The materiality assessment identified a prioritised list of 13 material issues, as well as the top eight Sustainable Development Goals that Downer contributes to.
The material issues are addressed within the relevant sections of this Sustainability Report, except for economic performance. These are referenced within the context of the Sustainability Report but addressed in more detail in Downer’s Annual Report.
Downer’s six important issues, as identified in our materiality assessment, in order of priority, are:
Changes in material issues from previous years
Downer continues to refine its material issues list as a result of changes in the organisation, and the market in which it operates.
Compared with Downer’s comprehensive materiality assessment in 2019, there have been three new material or important issues added. These are:
- Heritage management
- Human rights.
These issues have been reported on in previous years, as subsets of other material issues; but are now considered as standalone, potentially reportable issues in their own right.
Operational Performance and Financial Performance were combined to create a new material issue, Economic Performance.
Partnerships and Stakeholder Engagement was removed as a material issue. Relevant partnerships and stakeholder engagement are considered within each material issue, therefore listing this as a standalone issue was deemed redundant.