Critical Risk consolidation program
Downer has carried out a detailed review and opportunity assessment of our Zero Harm risk management systems and data.
The top priority opportunities are to align our Critical Risk activities and controls, which will enable us to use our data more effectively and reduce complexity, duplication and re-invention in our Zero Harm processes.
As a result of this review, we have refined our optimisation program and developed a long-term roadmap for enhancing and innovating our use of data, taking advantage of advancements in technology and analytics. Key outcomes of this roadmap are:
- Driving integrated and data-driven understanding of our Critical Risk exposures
- Streamlining and integrating Zero Harm processes and controls
- Embedding Critical Control implementation and verification into smarter frontline management tools
- Increasing competency and application of Critical Risk reasoning across all levels of the workforce
- Improving company-wide learning from incidents
- Implementing predictive safety analytics for frontline decisionmaking support.
We have commenced a comprehensive bottom-up program of work to consolidate and align our Critical Controls and safety management systems and processes across the Group. This will help us strengthen the controls that matter and improve the quality and efficiency of our systems, establishing the foundation for pursuing our longer-term objectives.
Downer’s strong Zero Harm culture is the key driver of our safety performance. Our commitment to Zero Harm, our patterns of behaviour, and the way we approach our work and solve problems all have a strong influence over the performance of our systems and processes. With this in mind, we are improving our Critical Risk training programs to:
- Clearly outline the importance of Zero Harm performance at Downer
- Establish patterns of behaviour that strengthen our focus on managing Critical Risks
- Build resilient ways of thinking through the work we do and the Critical Controls we need to put in place
- Improve the experience of our frontline employees.
The optimisation delivery model is led by the business and is delivered through our Communities of Practice.
Communities of Practice
In 2020, Downer launched our Communities of Practice to bring together business leaders, subject matter experts and Zero Harm professionals to drive processes, systems, capability and performance improvements in managing specific Critical Risks across the Group.
In 2021, the Communities of Practice have progressed this work, to provide the company with improved Group-wide practices for the safe management of their area of focus. This is formalised and content is provided to the business via The Downer Standard.
Two advanced Communities of Practice are those focusing on scaffolding and cranes.
The Scaffolding Community of Practice, which is led by the Asset Services Business Unit, has leveraged the knowledge and experience of scaffolding experts within the business to develop a suite of documents, including safe work procedures, guides and shift briefings. These documents provide a consistent approach to the installation, use, monitoring, rescue and de-installation of scaffolding, as well as guidance on scaffolding use in more hazardous situations such as working over water.
The Community of Practice for Cranes, led by our Infrastructure Projects Business Unit, sets a benchmark for training and competency requirements across the Group. The knowledge captured by this CoP has also helped improve the capabilities of some supply partners. Additionally, the group has reviewed our existing Standard on the use of cranes, and developed an updated Downer-wide Standard applicable to both Australian Operations and New Zealand Operations.
The focus for our Communities of Practice will now be to complete their Critical Risk optimisation work, which will feed into The Downer Standard and provide consistent, clear information to the frontline. Our Communities of Practice will aim to establish sustainable, systematic and data-driven analysis, learning and continuous improvement methodologies for managing our Critical Risks.
To utilise our Communities of Practice in this way, we have developed a comprehensive structure that allows us to map all of our standards, risks, controls, incidents, training, verifications and assurance to our Communities of Practice. This sets the foundation for the future state vision of our Communities of Practice model as the nerve centre of data-driven continuous improvement, which enables us to prioritise our effort in the short term.
In the spirit of Downer’s commitment to innovation, our Communities of Practice are leveraging Artificial Intelligence machine learning technology to efficiently drive consolidation and alignment of our Critical Controls and safety management systems and processes across the Group.