CASE STUDY
Setting the Standard
The Downer Standard defines the way we work and enables growth through better collaboration, continuous improvement and consistency in our processes.
TDS captures best practice processes and procedures from across the Group, so this knowledge can be easily accessed by people within any part of the organisation.
This not only provides consistent outcomes for our customers, it also provides the tools for our people to be more effective and efficient.
Across Downer, our people are seeing the benefits of having access to a rich library of information at their fingertips.
“The Downer Standard has been essential in standardising the way contracts are mobilised within the DM Roads business,” DM Roads’ Commercial Lead South Australia, Tasmania and Victoria, Luke Boord, said.
“The successful mobilisation of two major road maintenance contracts in South Australia can largely be attributed to TDS which provided a set roadmap to follow.
“From the tender/bid process, through to establishing a project mandate, project boards and meetings and then by following the Day One Readiness process and checklist, we successfully mitigated the risks involved with starting such a large contract. It also led to efficiencies in the contract start-up phase, by having readily available templates and guides to implement, which satisfied customer key conditions and precedent obligations prior to the contract start date.
“This flowed into the smooth procurement of subcontractors for services using TDS legal guides and templates, including implementing and negotiating subcontract and maintenance services agreements and evaluating key tenders.”
